I wasn't really wild about giving up my old phone. My last few calls from Dad are still in the call menu. I worked hard all year to keep them there. But I dropped it a few months ago, and the hinge finally fell apart.
Mark bought himself a very expensive Sprint Treo last year; that's a weird calculator/phone/portable typewriter hybrid. We're still waiting for the rebate check on that. Mark was never really happy with it. So off to the Apple Store we went.
The first thing you notice is that the store is packed. They don't have sales clerks, no staff, no store partners. If you can flag a kid down, he's a concierge. I think they made a mistake on that, because MW says a concierge is:
1: a resident in an apartment building especially in France who serves as doorkeeper, landlord's representative, and janitor
2: a usually multilingual hotel staff member who handles luggage and mail, makes reservations, and arranges tours; broadly : a person employed (as by a business) to make arrangements or run errands
Mark and I gave each other desperation looks several times. The store is loud, no one REALLY wants to help you or REALLY answer a question, the security alarm goes off, there's no calm place to set up your new phone accounts. It's set up weird. The guy had to go get our phones from the back-no biggie, but the cases and headsets weren't convenient, organized OR easy to find. And they are getting A LOT of your money.
DH is a computer security wonk. Ask him to type in his credit card and his SSN in that store-with his back to EVERYONE? The only reason he did it is because I watched behind him. We BOTH know better. He was distressed, and after about 5 minutes in the store, I didn't even want a phone, it was so crowded and noisy.
It was WORSE than "Saturday before Christmas" shopping at Walmart. It was AWFUL. So bad, I had to take him to lunch afterwards. At a place with real napkins. And nice staff.